FREQUENTLY ASKED QUESTIONS

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

In order to better service you and expedite the future check-out experience, we strongly recommend you set up an account. However, you can also check out as a guest.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please visit our Privacy Policy page for a full disclosure on our customer privacy practices.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

Click here and follow the prompts to reset the password:  https://www.santicler.com/customer/account/forgotpassword/

WHAT PAYMENT METHODS DOES SANTICLER.COM ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

Please read our Payment Policy on the Customer Care page for detailed information on payment options and payment security.

WHICH DESTINATIONS DOES SANTICLER.COM SHIP TO?

At this time, we ship only to the USA.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

We fulfil all orders from our warehouse in Europe. We offer free DHL Worldwide Express shipping for all our orders. For most continental USA locations, shipping will take 3 to 4 business days. For Hawaii, Alaska and some isolated territories in the USA shipping may take up to 7 business days. 

Please note, shipping delays may occur due to bad weather, high shopping season or other unforeseen circumstances. Santicler.com and its parent company Iconoclast Studio Inc are not responsible for any such uncontrollable occurrences. 

DO YOU SHIP TO PO BOXES AND FREIGHT FORWARDING ADDRESSES?

Because of increased occurrences of fraud, we do not ship to PO Boxes or freight forwarding addresses.

DO YOU OFFER SAME DAY DELIVERY SERVICE?

We cannot offer same day delivery. In order to avoid wasteful production and unsold inventories, our product is manufactured in small batches and based entirely on the orders received.

DO I NEED TO SIGN FOR MY ORDER?

Yes, all DHL Worldwide Express shipments require a signature on delivery. Customers can grant signature release at their own risk by accessing the following link and following DHL instructions:

http://www.dhl-usa.com/en/express/tracking/tracking_faq.html

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

All duties and taxes are included in the cost of the shipment. If you have additional questions, please contact customer service at contact@iconoclaststudio.com

DOES SANTICLER.COM SHIP TO MULTIPLE ADDRESSES?

Yes, we can ship to multiple addresses, but not exceeding three at any given time. At least one of the shipping addresses must be the billing address for the form of payment used. Customer service reserves the right to contact the credit card holder and the issuing bank for further verification.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Please be reminded that all of our orders are dispatched from our fulfilment centre in Europe. You may contact customer service at contact@iconoclaststudio.com to request an order be changed or amended. Our team will do its best to accommodate your request unless the order has already been dispatched.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

You will receive email notifications keeping you informed of order being received and when the order has been dispatched. The last notification will include a tracking number link that will take you to the DHL website where the exact progress of the order and expected delivery date can be viewed.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please read our detailed return and exchange policy at the top of the customer care page.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

Please read our detailed refund policy here.

DOES SANTICLER.COM HAVE SEASONAL SALES?

We firmly believe that reducing pollution begins with eliminating wasteful production. At Santicler.com we only manufacture what we sell, therefore we can provide the highest quality designer product, directly to you, at competitive prices.

HOW IS SANTICLER.COM RELATED TO ICONOCLAST STUDIO INC?

Santicler.com is the label and retail platform under Iconoclast Studio Inc. For more information on the company, its goals and executive team, please click here.

WHERE CAN I FIND INFORMATION ON YOUR SUSTAINABILITY COMMITMENTS?

Santicler.com and its parent company, Iconoclast Studio Inc are committed to implementing a fully transparent and sustainable supply chain that sets the tone for a new era in apparel manufacturing. For more information on our current practices, future goals and aspirations, please click here.